If you accept a damaged shipment without notating the damage on drivers waybill you must notify us by email within 3 days with supporting photos of the damaged product and photos of all internal and external packaging. Patio Cedar will replace your product free of charge however the freight company will not rebate your shipping costs. You will be required to pay for freight charges involved with shipping the replacement to you. In the event you would like to cancel the order you will need to make arrangements to return he item to us as outlined in our returns policy above.

In order to process your Exchange or Refund in a timely fashion please follow the steps set out below.

Request a retrun authorization number below. Once you receive your (RA Form), print it out and attach a copy to the outside of each package being returned. For customs purposes the remission value for products returning to original shipper is stated as $10.00. This value must be also noted on the shipping waybill under 'value for customs purposes'. Any shipments returning without this documentation will result in un-nesessary duty and brokerage charges, which will be deducted from any refund owing. Repackage (if needed) and ship back to us through the shipping method of your choice. All returns must be accompanied by the RA Form and must be shipped prepaid to our main warehouse located at 1228b 31st. North, Lethbridge, Alberta, Canada T1H 6T4 NOTE: If returning for an exchange we will ship a replacement to you at no charge.

To request a return authorization number please email us with the following at customerservice@patiocedar.com Your Name Order Number Telephone Number Item Returning Reason for Return (refund or replacement) Number of Packages.

All products must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. Open box items will be inspected and are subject to a restocking fee if any of the above components are not found in good order. Coverage for insurance, brokerage, duties on returned items is the responsibility of the shipper. A product that has been shipped back to us in used/damaged condition will be refused or may be subject to a restocking fee. When making a return we will provide a credit for the price of the merchandise excluding the shipping charges. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. No returns will be authorized beyond(15) days after receipt of merchandise. After 15 days the item will be treated as under Warranty. No returns will be authorized for fully and permanently assembled furniture kits. Be it noted that the liability of Patio Cedar is limited to and will not exceed the replacement price of your purchase. Patio Cedar will not be held liable for any special, incidental or consequential, damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and or sold either directly or indirectly through Patio Cedar including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through Patio Cedar Incorporated.